Kalido Hospitality Group Delivers Five-Star Stays Without the Front Desk
Vancouver-based Kalido Hospitality Group brings a modern approach to the short-term accommodation space, shaped by extensive hospitality experience, a focus on efficient operations, and a commitment to delivering exceptional guest experiences.
From day one, their business model has been built around fully contactless, tech-enabled apartment-hotels, removing friction from the travel experience without losing the sense of care and warmth that defines a great stay. Fittingly, the name “Kalido” means warmth, which reflects their approach to hospitality.
Their flagship property, Smithe House, brought that vision to life in downtown Vancouver with 37 beautifully designed, fully furnished units. No front desk. No lineups. No keycards. Just a seamless guest experience from booking to check-out.
The Challenge
When your entire guest journey is digital, reliable access control is essential. Kalido Hospitality Group needed a smart access system that could support fully remote operations while ensuring a smooth experience for every guest.
To meet these needs, the system needed to:
Deliver consistent, reliable performance.
Integrate seamlessly with their property management and automation platforms.
Be intuitive for guests to use and straightforward for staff to support remotely.
Align with the premium aesthetic of their high-end units.
The Solution
Looking for a solution that could support their contactless operations, Kalido Hospitality Group selected 33 Lock. The implementation delivered on all of their requirements:
Remote access management to issue, revoke, or monitor access from anywhere.
Consistent, dependable performance to support fully contactless operations.
A sleek design that complements the property’s upscale interiors.
Intuitive, unified access with one unique code for guests to use across access points, including the apartment, main doors, elevator, and amenity closets.
“We were looking for a solution that not only works efficiently, but is extremely reliable. There are zero lineups at our property to check in, and we wanted to have that flawless experience for our guests. Getting into the hotel and your apartment is a crucial part of the process. 33 Locks are very simple to use, work great, and fit perfectly with the aesthetic of our building.”
The Results
33 Lock has become a key part of Kalido Hospitality Group’s contactless model, supporting day-to-day operations and contributing to consistently strong guest satisfaction.
Smithe House ranks among the highest-rated properties in its market, with guests frequently highlighting the ease and convenience of access compared to keycards or traditional check-ins. With no front desk or need for in-person check-in, guests are able to arrive on their own schedule and settle in with ease.
On the operations side, access is managed entirely behind the scenes. Time-sensitive codes are issued and updated automatically, allowing staff to focus on service rather than manual tasks or troubleshooting.
The reliability of the system has laid the foundation for growth and set the standard for future properties. Their new apartment-hotel, Keefer House, will open this year in Vancouver’s vibrant Chinatown neighborhood, built on the same contactless model with 33 Lock fully integrated.
Conclusion
Kalido Hospitality Group is setting a new standard for what digital-first hospitality can look like when it’s done right, combining thoughtfully designed spaces with technology that removes friction without sacrificing the personal touches that define a great stay.
What began with 37 doors at Smithe House has grown into a multi-property portfolio spanning hundreds of units, all powered by the same access solution. With 33 Lock as a core part of their operations, Kalido Hospitality Group delivers warm, contactless hospitality, supported by systems they trust to scale with them.
“We went from 37 doors to a couple of hundred, using 33 Lock across all our properties. That kind of growth speaks for itself — we trust the product.”
For more information about how 33 Lock can support your business, feel free to contact us:
